1. How does it work (please read carefully)?
- In order to secure your dates of travel we recommend you to contact us with your preferred days before buying a voucher. There is a limited number of vouchers available and in order to make sure that your preferred dates are available we are kindly asking you to contact us.
Due to a very limited number of vouchers available for a high season (July-August 2012) and middle season (June and September) it is strongly recommended to book your dates before buying a voucher.
- Please buy a voucher at DeinDeal.ch with a guaranteed 50% discount for a week stay in our apartments. The voucher is valid for one week Saturday to Saturday. If a sufficient number of vouchers is sold your voucher will be valid for a specified season from 30th of June 2012 to 30th of June 2013.
- If you did not book your dates before we recommend you to contact us at least 3 months before arrival (the earlier the better) to insure that your preferred dates are available. If the dates are fully booked we reserve the right to propose you alternative dates.
The apartment is booked once we receive your signed contact with the information about your travel (such as your name, address, apartment booked, parking requirements, extras you want to book, etc.)
- After we confirmed your booking (or during first week after the deal is over if you booked your dates before) an apartment and your personal English-speaking manager will be assigned to you. All further communication will be held directly with your personal manager. You can contact him/her any time with any question.
- Rebooking is possible up to 6 weeks prior arrival for the same apartment only, subject to availability.
- At least two weeks before arrival you will have to pay all extra charges and a security deposit (see below) directly to your personal manager account. Please note that the amount of 70 Euros for an after departure cleaning is mandatory for all bookings.
- After your payment, your personal manager will contact you with the information about how to reach the apartment, how to pick up keys and other relevant information.
- Enjoy your stay!
- Your security deposit will be returned during few days after your departure.
2. I bougth a voucher, are there other charges?
2.1. There is a mandatory cleaning fee of 70 Euros (see below).
2.2. There is also a security deposit of 200 Euros which will be returned to you after your departure (see below).
2.3. We recommend you to book a personal underground parking place (see below). The price is 70 Euros per week, but for you it will be 50 Euros per week or 70 Euros for two weeks.
2.4. The voucher is valid for 4 people.
You can also bring your up to 2 years old child. You can rent a baby cot (25 Euros per week) and a baby chair (25 Euros per week).
Some apartments have a possibility for an extra person (on sofa-bed) - charges are 50 Euros per week, subject of availability. To ensure that a suitable accommodation is available please book your dates as soon as possible.
All extra charges should be paid directly to us maximum 2 weeks prior arrival.
3. What is a cleaning fee?
Cleaning fee of 70 Euros is mandatory and charged in order to clean the apartment after your departure. It is not included in the price of an apartment because it is charged only once indefinitely of a number of weeks you stayed in apartment.
There is no cleaning service during your stay but you can reserve it if you wish, charges are applicable.
4. What is a security deposit?
By signing a booking contract you agree to leave the apartment in a good condition. In order to ensure this we charge you a security deposit.
A security deposit includes damage deposit and extra cleaning deposit and it is mandatory. It is set up as 200 Euros for your stay indefinitely the length of the stay. It is required from you to cover possible damages to rental property.
We reserve the right to keep all or part of the security deposit to cover damage caused by your negligence, carelessness or intentional abuse of the rental property.
We do not charge you as a part of security deposit for normal cleaning if the apartment is left in a good condition. Extra cleaning includes but not limited to stains of vine on the furniture, shower towels used as beach towels and other cleaning which requires professional attention.
When you leave an apartment we will return the deposit to provided by you bank account during 2 days after property check. We will send you the full amount of the security deposit or a written list of the damages and the amount of money needed for repairs with the copies of receipts where applicable. In this case we reserve the right to keep it for up to two months till we know the exact amount of money spent. If the deposit is larger than the amount required for repairs we will return the excess.
5. Do you provide a parking?
Yes, charges are applicable. There is no public parking next to the apartments, therefore we strongly recommend you to book a personal underground parking place.
The price is 70 Euros per week, but for you it will be 50 Euros per week or 70 Euros for two weeks.
With this parking place you will also receive a remote control key from the main entrance, which allows you to drive in the holiday complex.
There is a direct lift access from the parking which is very comfortable if you are with your kids or older people.
6. Do you provide a bed linen?
Yes, we always provide bed linen, towels and tea towels.
Please bring your own beach/pool towels (do not use towels provided as beach/pool towels).
If you stay for more than one week bed linen change will be arranged weekly. There is also a washing machine in each apartment where you can wash anything any time (please bring/buy your own washing powder).
7. What can you propose for golfers?
Costa del Sol is worldwide known as "Costa del Golf" and propose you a huge amount of golf courses for all tastes where you can play all year around.
The holiday complex is directly abutting La Duquesa Golf Course (you can even watch golf play from terraces of some our apartments) - 18 hole golf course. For more information please click here.
8. What is paddle tennis?
You will have a free access to a paddle tennis court. The keys are kept with the security/doorman and will be given to you on request. Please bring your own paddle and a ball.
Paddle tennis is a game adapted from tennis and played for over a century. Compared to tennis, the court is smaller and has no doubles lanes, and the net is lower. Paddle tennis is played with a solid paddle as opposed to a strung racquet, and a depressurized tennis ball is used along with an underhand serve. The same court is used for both singles and doubles, with doubles being the dominant form of play. The smaller court size adds a strong emphasis and advantage to net play and creates a fast and reaction-based game.
It is easier than tennis and perfect for beginners.
For more information about the game please click here.
9. What are the pool rules?
There are 5 pools in the holiday complex including children pool. In the summer the lifeguard is provided for a biggest pool free of charge.
Beach chairs and mattresses for the pools are provided free of charge. Please bring your own beach/pool towels.
10. How to get there?
The holiday complex is situated between Malaga (50 minutes by car) and Gibraltar (30 minutes by car) airports. Almost all European airlines fly to Malaga. We recommend to use skyscanner.com to find the best available tariffs. Budget airline Easyjet flies from Switzerland from Geneva (up to 4 times per day depending on the season) and Basel.
We recommend you to book a car. It will take you less than one hour to get to your apartment. We recommend you to use a highway (auto route) for easy drive (it will cost you less than 10 Euros one way). The national roads are good also but can be busy in high season.
Marbella with famous Puerto Banus, which is Spanish equivalent to French Nice, is 15 minutes drive away. There are also other sights to see not far from your accommodation.
We will provide you all necessary information prior your arrival.
The location map for the apartments can be found here.
11. What are check in and check out rules?
The voucher is valid Saturday to Saturday. You can come and leave any time between this dates. The change is not given and all the charges should be paid in full.
You will have to provide us with your flight details and approximate time of arrival and departure in order to arrange for you the best service.
Check in is after 16.00 on Saturday, check out in before 10.00 on the following Saturday. More information can be provided on request by your personal manager.
12. What is the weather in Costa del Sol?
There are on average 300 sunny days per year. The average annual temperature is 23 °C during the day. Even in the coldest month, January, the temperature ranges from 12 to 20 °C during the day.
For more information about the weather please click here.
13. Will my electricity appliances work in Spain?
The electric plug in Spain has two round pins. You will need an adapter plug if your appliance comes from Switzerland where three pins are used.
14. Can I drink tap water in Spain?
The water in Spain is safe to drink but we do not recommend you to do this. Normally tourists do not drink tap water in Spain, but some locals do.
15. Will I be able to cook on my own, which appliances do you have?
All apartments include a vitroceramic hob, an oven, a fridge-freezer, a dishwasher, an extractor hood. There are always cutlery, plates, knifes, glasses, saucepans, etc. Other appliances such as toaster, coffee-machine, hand blender, orange juice maker might be found in some apartments. A microwave, a kettle are available in almost all apartments
16. Is there any supermarket?
Yes, the nearest supermarket is LIDL, which is only 5 minutes drive from your accommodation, right at the entrance to Puerto Duquesa. You cannot miss it. A bit further (Malaga direction) there is a big Carrefour. And of course shops are everywhere.
We also recommend you to stop on your way in La Canada, which is one of the biggest shopping malls in Spain, not far from Marbella (you will see road signs). You can buy everything you need for your stay (including food and water) there. There are food courts also and it is air conditioned. It is a perfect way to spend your first or last day in Spain. The prices are much cheaper than in Switzerland, so you might also buy something for your home or for you.
17. Do you have a washing machine?
Yes, please bring/buy your own washing powder, we do not provide it as everybody has his/her own requirements for it. We also have an iron and an ironing board for you in all apartments.
18. Do you have an internet access?
We do not have an internet access in apartments but there are plenty of bars and restaurants in Puerto Duquesa with free Wi-Fi. There is also a place where you have computers with Internet connection.
19. Which must-see tourist attractions can I visit?
There are many tourist attractions just a short drive from your accommodation. If you do not want to relax next to a beach/pool, just take a car and within a short drive you will find many places of interest.
Seville is the capital of Andalucía and the biggest tourist attraction of the South Spain which is only 2 hours drive from your apartment. Two places in Seville are an absolute must for the visitors, namely the world-famous Giralds Tower and the Cathedral. To read more please click here.
Casares is a picture postcard village with a population of just three thousand and the view from the approach is definitely worth a photo. To say that Casares is beautiful is an understatement. Most of the white villages are beautiful but there is something very special about the sight of Casares that causes the visitor to park the car and simply stare or take a photo. It is only 30 minutes drive from the apartments.
Ronda is one hour 20 minutes drive from your accommodation. Set in and around a deep gorge spanned by an impressive bridge, the relaxing atmosphere here is a great break from some of the more tourist-ridden places on the south coast of Spain, however it can still be packed with day-trippers from the Costa del Sol, especially during the peak summer months. To read more please click here.
Marbella's motto is "A Way of Life" and, certainly, this luxurious resort town seems to have it all and is, once again, rising to the fore as a favourite location with the rich and famous, as well as more ordinary folk who are willing to pay extra for southern Spain's answer to St Tropez. Marbella is just about 30 minutes drive from your apartment.
Benahavis is about 40 minutes drive from your apartment. To many Andalucíans, native and expatriate alike, Benahavis is synonymous with food. It has the highest concentration of high class restaurants in the region and draws visitors by the thousand who come simply to savour the cuisine. Its Moorish heritage is emphasised by the existence nearby of the ruined 11th Century castle of Montemayor.
Gibraltar is 40 minutes drive and gives you a possibility to visit Great Britain without leaving the continent. The Rock of Gibraltar is the major landmark of the region. To read more please click here.
Malaga is less than one hour drive from your apartment. It offers some genuinely interesting historical and cultural attractions in its old city and its setting on the coast is beautiful. To read more please click here.
Cadiz is said to be the oldest city in western Europe, as it was founded by Phoenician sailors about 3.000 years ago, as a commercial stronghold. Archaeological remains can be found all around the old town. It is less than two hours drive from your apartment. To read more please click here.
Ceuta is one of two Spanish exclaves in North Africa. It is easily accessible from Algeciras (Cádiz) by ferry. To read more please click here.
Granada is two and a half hours from the apartments and is home to one of the finest monument complexes to be found anywhere in Spain. The Alhambra, a Moorish citadel and palace, is in Granada. It is the most renowned building of the Andalusian Islamic historical legacy with its many cultural attractions that make Granada a popular destination among the touristic cities of Spain. To read more please click here.